Frequently Asked Questions
Everything you need to know about CARVE® products, shipping, and returns.
How do I know if my CARVE® sunglasses offer UV protection?
All CARVE® sunglasses are fitted with high-quality lenses that provide 100% UV protection. Our eyewear meets the Australian/New Zealand Standard AS/NZS 1067.1:2016 for Category 2 or 3 sun protection.
What is your shipping policy within Australia?
We offer standard and express shipping options via Australia Post. Orders over $50 typically qualify for free standard shipping. Once your order is dispatched, you will receive a tracking number via email.
Can I return my items if I change my mind?
Yes, we offer a 30-day return policy for change-of-mind purchases. Items must be in their original, unworn condition with all packaging and tags intact to be eligible for a refund or exchange.
Do CARVE® products come with a warranty?
All CARVE® products are covered by a 6-month limited warranty against manufacturing defects. This does not cover normal wear and tear, scratched lenses, or accidental damage.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express) as well as modern payment solutions including PayPal, Afterpay, and Zip Pay for flexible interest-free installments.
How should I care for my sunglasses to ensure they last?
To maintain your eyewear, always store them in the provided microfiber pouch or case. Rinse with fresh water after exposure to salt water and clean lenses only with a dedicated microfiber cloth to avoid scratches.